The time now is Thu Mar 11, 2010 12:51 am 

REFUND POLICY  
  Please read DWCustoms refund policy carefully to ensure you are fully aware of your rights and our obligations to you. DWCustoms will accept product returns where:
  • The product is faulty or the product is not fit for the purpose goods of that kind are commonly bought
  • The product does not match the sample or description.
With your receipt: We will offer you an exchange voucher or refund. Without your receipt: DWCustoms Merchandise - We will offer you an exchange voucher for the current selling price of the goods. All other branded products - DWCustoms reserves the right not to offer an exchange or refund for non-DWCustoms brand products. DWCustoms reserves the right to: Assess the condition and age of returned goods prior to offering a repair, exchange or refund. This may result in a repair, exchange or refund being refused. 		 
 
PRIVACY POLICY  
  DWCustoms Privacy Statement Your privacy is very important to us and we will always act to protect your information. DWCustoms takes this responsibility seriously and is very careful about how and when your personal information is collected, used and shared. This statement tells you in general terms what our commitment is, why we need to collect personal information, who we may share that information with outside of DWCustoms and how you may access the information that we keep. DWCustoms Privacy Commitment We will always make sure that we handle your personal information securely and carefully and will only use your personal information when it is necessary for us to deliver you a service or perform other necessary business functions and activities. We will not use your information for purposes unrelated to the services we provide, unless first obtaining your consent. Wherever possible, we will give you the option of interacting anonymously with us provided it is practicable and lawful to do so. We will always use fair and lawful means of collecting personal information. In most circumstances we will collect personal information directly from you.  
 
SHIPPING POLICY  
  We will deliver anywhere in Australia. We use a combination of Australia Post Express Post and couriers for all our deliveries. All parcels must be signed for, as a safety precaution, and will not be left at the front door. It is better to supply a day time address. If not at home the courier service will attempt to make the delivery the following day. Please allow 3 - 8 working days for delivery. Deliveries can be arranged to any other country throughout the world but freight will be charged at the prevailing rate to that country and will be invoice to you once the item is ready to ship. In the event that the item is temporarily 'out of stock' we will contact you immediately.
EXPORT RESTRICTIONS  
  DWCustoms currently have no export restrictions we are able to ship anywhere including internationally. All parts are provided for show and off-road use only unless certified by the governing body under which the vehicle is registered. International shipping is calculated after the order is placed and will be charged accordingly by the most suitable shipping means possible.  
 
SECURITY POLICY  
  SSL is the industry standard protocol that protects the confidentiality, integrity and authenticity of data transferred during a session. Our website supports 128 Bit encryption of defined transactions that are made in secure areas of the Website using secure socket layers (SSL) technology. This means that these transactions can only be intercepted in their encrypted form. SSL encrypted pages are identifiable by "https" URLs and a padlock which appears in the bottom right hand corner of the browser status bar. Clicking on the padlock will allow you to view details of our SSL certificate.